Terms of service

1. Acceptance of terms

By creating a SokoDesk account, logging in, or using any part of the service, you accept these terms of service. If you do not accept a clause, you should not use the service.

If you use SokoDesk on behalf of a company (SME, association), you declare having the necessary authority to bind that entity. The terms then apply to that entity and to you jointly and severally.

2. Service description

SokoDesk is a multitenant SaaS platform that provides African WhatsApp sellers with: a customizable online store, a product and stock management system, order and payment tracking, a PDF invoice system, and customer debt tracking. SokoDesk does not process payments between sellers and their customers: customers pay the seller directly (Mobile Money, cash, on delivery) and the seller records each payment in their dashboard.

The service is accessible 24/7 except planned (maintenance) or unforeseen (outage) interruptions. We strive to maintain a 99.5% uptime over the year, excluding planned maintenance communicated 48h in advance.

3. Account and responsibilities

You are responsible for the confidentiality of your password and all activities performed from your account. You must:

• Provide accurate information when registering (real name, valid email, active WhatsApp number).
• Maintain your account security (strong password, 2FA if possible, do not share your credentials).
• Notify us immediately of any unauthorized use of your account.
• Be at least 18 years old or the legal age of majority in your country.
• Be authorized to sell the products you offer (license, permit, tax compliance).

4. Acceptable use

You agree not to use SokoDesk to:

• Sell illegal, counterfeit, regulated products without a license (weapons, drugs, medicines, tobacco to minors).
• Distribute defamatory, hateful, discriminatory or pornographic content.
• Attempt to access other sellers' or customers' data (cross-tenant access).
• Use robots, scrapers or scripts to massively extract data.
• Upload malicious code, attempt attacks (SQL injection, XSS, DDoS).
• Spam, harass or deceive your customers via SokoDesk tools.
• Circumvent your plan limits (creating multiple free accounts to bypass quotas).

Any breach may result in immediate suspension of your account, without notice or refund. We reserve the right to report illegal activities to the competent Cameroonian or international authorities.

5. Plans and payments

SokoDesk offers several plans, from Free to paid plans. Prices are published on our pricing page and can be paid monthly or yearly.

Subscription payments are made via Mobile Money (MTN MoMo, Orange Money, Wave) through SEBPay. Payment is due at the start of the cycle. Local taxes (Cameroonian VAT 19.25%) are included in displayed prices.

6. Refunds

The Free plan being free, no refund applies. For paid plans:

• 7-day satisfaction or refund period after the first monthly payment.
• Beyond 7 days, no refund for the current cycle.
• In case of termination by SokoDesk for breach of terms, no refund.
• Annual subscriptions are refundable on a prorata basis of remaining months, within the first 30 days.

7. Intellectual property

SokoDesk retains all rights to the platform (code, design, logo, brand, texts). You retain all rights to your data: shop name, products, photos, descriptions, customer base. You grant us a non-exclusive license to host and display this data as part of the service.

You guarantee that the photos and content you upload do not violate the intellectual property rights of any third party. In case of infringement complaint, we may remove the offending content and suspend your account.

8. Liability limits

SokoDesk is provided "as is" and "as available". We do not guarantee that the service will be uninterrupted, bug-free, or suitable for a particular use. Our liability cannot be engaged for:

• Loss of revenue, data, customers or indirect profits.
• Outages of Mobile Money, telecom operators, or third-party hosting.
• Faults of your customers (non-payment, fraud, commercial dispute).
• Force majeure (national Internet outage, natural disaster, riot).

Our total cumulative liability cannot exceed the amount you paid us in the last 6 months. This clause does not apply in case of gross negligence, fraud, or deliberate violation of your personal data.

9. Termination

You can terminate your account at any time from your dashboard (Settings > Terminate). Upon termination:

• Your online store becomes immediately inaccessible.
• You have 30 days to export your data as CSV.
• After 30 days, all your data is deleted (except invoices for tax obligation).
• No refund is due beyond the 7-day satisfaction or refund period.

SokoDesk may suspend or terminate your account in case of breach of terms, illegal activity, or prolonged non-payment (more than 15 days late).

10. Governing law and jurisdiction

These terms are governed by Cameroonian law. In case of dispute, the parties commit to first seek an amicable solution. Failing that, the courts of Douala (Cameroon) shall have exclusive jurisdiction.

If you reside outside Cameroon (Senegal, Ivory Coast, etc.), you can refer the matter to the consumer protection authority of your country. Clauses considered null do not affect the validity of other clauses.